Money latest: Turns out Sainsbury's boss was right about self-checkouts - Britons do love them (2024)

Mortgage approvals rose to 61,300 in March - the highest number since September 2022.

They had been at 60,500 in February, according to the Bank of England.

While this is positive, industry experts are reporting that uncertainty over the direction of interest rates this year is prompting caution.

Mortgage rates have risen in the last few weeks as markets went from pricing in a base rate cut in June to thinking it may be August.

US inflation proving stubborn has led to concern here that the path to the 2% target may be bumpy - meaning the base rate may have to stay high in order to constrain spending and thus ease price rises.

Forecasts of three cuts this year from the current 5.25% have been scaled back to two.

Hina Bhudia, partner at Knight Frank Finance, said: "The sun is out and buyers are returning from their Easter break, so we'd usually expect these to be the busy weeks before the summer; however, the uncertain outlook for mortgage rates will undoubtedly weigh on activity.

"It's not just buyers that are frustrated. The lenders are eager to rebuild their businesses after a subdued 2023; however, they are constrained by stubborn inflation and the resulting impact on their cost of funding."

Following Sainsbury's boss Simon Roberts' claim that Britons like self-checkouts...

...we asked Money blog readers, and followers of our LinkedIn page, for their views.

While our inbox was filled with a lot of hate for self-checkouts, our poll of 2,613 people on LinkedIn shows that, overall, Mr Roberts was right...

We have rounded up some of your views here...

Self-checkout is the worst thing to ever happen. Standing like a child with your hand up, one person running up and down to deal with this, underpaid and understaffed.

Janice Karaaziz, Money reader

I'll go out of my way to find a cashier, largely because my five-year-old will make a beeline for pressing the scales. I've noticed my local store having fewer and fewer cashiers on - and on many occasions there have been none. We need to think about inclusivity here. There will be some customers who will need a cashier for various reasons, so would expect there to always be at least one on, so stores are accessible for everyone.

KaraS, LinkedIn

I try and limit my social interactions as much as possible, out of choice, so most of the time self-checkouts are convenient.
Alasdair Corton, LinkedIn

They induce a level of irritation. Sometimes I can be heard answering them back. In general I choose to have my items flung at me by Lidl checkout staff.
Siobhan W, LinkedIn

Self-checkout provides a great alternative to customers, especially those with smaller quantity purchases, but personally I think it's sad to see them dominate the front of Sainsbury's stores. In my opinion, it's the removal of one of the greatest ways to provide good customer service.

Tom Tregay, LinkedIn

Self-checkouts are great, I will always choose to use one instead of a normal checkout. Some are easier to use than others, the Co-op and Tesco have easy-to-use interfaces whereas Morrisons is a bit more complicated. They'll evolve over time and there's always staff to help out.

CG,LinkedIn

They're useful, but when they trigger a "basket check" on nearly every single shop, they begin to lose attractiveness
Nicola Bradley, LinkedIn

I tend to argue with them lol. Especially when I can't get it to scan a particular item or you need approval for something so you have to wait for assistance anyway! Plus as a disabled customer I have to juggle my crutch, shopping, scanning and packing. With reduced staff in shops you can't always get the help you actually need.
Elizabeth Graney, LinkedIn

Definitely not. So when I go to Sainsbury's I see a lot of older people and no way do they want to use self-checkouts. My mother lives in assisted living and all of them say they hate them. Get a grip, Simon - they are not faster, they are saving you employing more staff. I know my aunt has stood at an Asda til they put a staff member on there.
Andrea Robinson, LinkedIn

Robots should never replace humans. Interaction is essential... if machines replace people no one will work, it's a crazy dangerous road.
Nicola van Eerten, LinkedIn

The self-checkout is a money-saving exercise. They cut back everywhere. No staff on the shop floor to help. Paper bags in the veg section now cost 30p - for absolutely no reason.

Mark, Money reader

Average advertised rents have hit a new high in the UK, according to Rightmove.

Across Britain, excluding London, the average monthly rent being asked for a property coming on the market in the first quarter of 2024 was £1,291, the property website found. This was 8.5% higher than a year earlier.

The average advertised rent in London also hit a fresh high in the first quarter of 2024 at £2,633 per month but this was just £2 higher than the average asking rent in the fourth quarter of 2023.

While average rents have climbed, the property website says thereare signs that the pace of the increases is slowing.

There are also indications that more landlords are having to reduce their asking rents, particularly for bigger homes, to meet what tenants can afford.

Rightmove's director of property science, Tim Bannister, said the rental market was "no longer at peak boiling point" but it "remains at a very hot simmer".

By James Sillars, business reporter

The index rose by 0.3% to 8,174 points at the open.

Only real estate stocks were proving any kind of drag.

Among the companies leading the gainers was HSBC.

It climbed by more than 2.6% in London after the Asia-focused bank announced a rise in shareholder awards despite a slight drop in quarterly profits.

The share price reaction also reflected news that chief executive Noel Quinn is to retire - read the full story of that here...

Among the other gainers in early dealing was Whitbread.

The Premier Inn owner's annual results revealed a sharp rise in annual profits but also a new focus on hotel investment at the expense of its restaurant brands.

That was placing 1,500 jobs at risk, it warned - read the full story here...

By Jess Sharp, Money team

We first came across Tom McPhail when he posted this on X...

The pensions expert appeared to be suggesting state pensions were at risk of disappearing.

After speaking to him on the phone, he confirmed that was exactly his concern, warning something needed to be done sooner rather than later to avoid a "catastrophic" situation.

He described state pensions as a social contract – each generation pays taxes and national insurance, which funds the pensions of today's older people, and they hope the following generation will do the same for them.

But with population growth slowing, there's a worry there may simply not be enough people to keep the system afloat in the future.

"There's a significant demographic shift going on in the UK. It started before the Second World War, cohorts of people born in the 1930s have been experiencing significantly longer lives than was the case prior to that, so people now in their 80s are living quite a lot longer," he said.

"But at the same time, we've got fewer children coming through. And so this exacerbates the shift in the age of the population."

He said if he was 20 today, he would be "sceptical" about the promise of a state pension because he isn't sure how it's going to be paid for.

At the moment, the state pension system costs around £120bn a year and more than half of retired people rely on it to make up at least 50% of their income, he added.

Over the next 50 years, Tom predicts the proportion of GDP the state spends on older people will increase from around 16% to 25%.

"I hesitate to use the word unsustainable, but it will certainly start to look challenging," he said.

"If we suddenly switched off the state pension or significantly reduced it, people would be in trouble, so the government can’t do that.

"You can't keep on progressively ratcheting up a more and more generous state pension. The costs of state pensions is going to become increasingly difficult for the younger cohorts to bear."

He pointed to a few ways to potentially salvage the state pension – policy change, more babies being born or people working until they are in their 70s.

"Politicians are going to have to make decisions about how to get out of this kind of political bind," Tom added.

"Time and time again it's just kick the can down the road on the pension question, just put a sticking plaster on it and let the next government deal with the problem.

"You can't keep doing that. So I would really like to see, on the other side of this forthcoming general election... whoever's in power, in collaboration with whoever's in opposition, to just really open it up to some honest conversations about where the demographics are going to take us."

He does note there is one piece of good news: "This happens quite slowly, so we do have time on our side."

Basically, swap rates dictate the pricing of fixed-rate mortgages.

Lenders, such as banks and building societies, borrow in order to lend.

They borrow from financial markets and often these transactions are made using Sterling Overnight Index Average (SONIA) swap rates, which can move around.

By contrast, most domestic mortgages are set on what is known as a "term" rate – in other words, the borrower knows how much interest they will be paying for a set period of time.

To avoid a situation where the SONIA rate goes above the rate it is charging borrowers, which would leave the bank or building society lending at a loss, the lender will seek to enter a "swap" arrangement which protects them from such a situation.

Under such agreements, two parties exchange cash flows with each other. The lending bank will swap the variable payments it may make to service a mortgage (which is fixed to the SONIA rate) for payments at a fixed rate. This insulates the lending bank from unexpected increases in the SONIA rate.

Once a deal is struck based on the swap rate, mortgage providers set their fixed deals for customers, with their own profit margin priced in.

How are swap rates decided?

Swap rates are based on what the marketsthinkwill happen to interest rates in the future.

When they go up, so do the rates being offered on the high street, as we have seen in the last week or two amid uncertainty over whether forecasts for a summer base rate cut are accurate.

Read other entries in our Basically... series:

Train drivers will stage a fresh wave of strikes and overtime bans in May, causing disruption to the rail network.

The strikes are part of a long-running dispute over pay.

Members of Aslef union at 16 rail companies will walk out on different days from 7 to 9 May. Additionally, all members will refuse to work any overtime from 6 May to 11 May.

Here is a full list of the services affected by strikes and when.

Rail strike dates

Tuesday 7 May

Strikes will affect c2c, Greater Anglia, GTR Great Northern Thameslink, Southeastern, Southern, Gatwick Express and South Western Railway.

Wednesday 8 May

Strikes will affect Avanti West Coast, Chiltern Railways, CrossCountry, East Midlands Railway, Great Western Railway and West Midlands Trains.

Thursday 9 May

Strikes will affect LNER, Northern Trains and TransPennine Express.

Overtime ban dates

From Monday 6 May to Saturday 11 May union members will not work overtime.

Overtime bans, an action short of a strike, means some services may not be running or may be reduced as drivers refuse to work their rest days.

People are advised to check before they travel, as some areas may have no service.

How do strikes and overtime bans affect services?

Strikes tend to mean services on lines where members are participating are extremely affected or cancelled entirely, whereas overtime bans often lead to reduced services.

How can I stay in the loop?

You can use the National Rail'sjourney plannerto see when trains are running.

Be sure to check it close to when you plan to travel, as it will be updated regularly.

Why are the strikes still happening?

Aslef rejected a two-year offer of 4% in 2022 and another 4% this year, saying this was way below inflation, and was linked to changes in terms and conditions.

Aslef says train drivers have not had an increase in salary for five years, since their last pay deals expired in 2019.

Royal Mail is temporarily waiving a £5 charge for unsuspecting members of the public who receive post sent with a fake stamp.

The company said it was developing a new scanner in its app which will let customers scan stamp barcodes and check whether they are recognised counterfeits.

While this takes place, the £5 charge for people who receive the post will be paused, Royal Mail said.

It added that it would work to ensure the sender of items posted with counterfeit stamps are charged instead of the recipient where possible.

Royal Mail chief commercial officer Nick Landon said new security measures alongside its barcoded stamps have "led to a 90% reduction" in counterfeits.

"We want our customers to buy stamps with confidence and always recommend that customers only purchase stamps from post offices and other reputable high street retailers," he said.

Tesco Clubcard users have the chance to secure up to £50 in points over the next six weeks as part of its new "Clubcard Challenge" initiative.

Three million Clubcard holders will be invited to take part in the campaign. If they accept, they'll receive 20 challenges that Tesco says will be "personalised just for them" - of which they can choose up to 10 to complete.

The supermarket giant said it was working with AI company EagleAI to offer the "hyper-personalised" promotion.

Challenges will involve spending a certain amount on a range, such as its BBQ food offering, or type of product, such as plant-based food. Customers who complete the "challenges" will be handed extra Clubcard points.

Lizzie Reynolds, group membership and loyalty director at Tesco, said the company was "very excited" to see how its customers responded.

Let us know what you think of this in the comments box above.

Strikes at Heathrow Airport are taking place over the next few weeks, with the first one already under way.

Staff at the UK's biggest airport are set to walk out during the early bank holiday in May, with their union warning planes could be "delayed, disrupted and grounded".

Click here to find out when all the strikes are, what disruption is expected and which airlines are affected...

The average price paid for comprehensive motor insurance rose 1% in the first quarter of the year, according to industry data indicating an easing in the steep rises seen last year.

The latest tracker issued by the Association of British Insurers (ABI) showed a 1% increase on the previous three months to £635.

That was despite the average claim paid rising 8% to reach a record of £4,800, the body said.

The ABI said the disparity showed that its members were "absorbing" additional costs and not passing them on.

Nevertheless, the average policy was still 33%, or £157, higher between January and March compared to the same period last year.

Read the full story here...

Getir, the grocery delivery app, has abandoned a European expansion that is set to result in the loss of around 1,500 jobs in the UK.

Sky News had previously revealed that the Turkey-based company, which means "to bring" in Turkish, hadsuccessfully raised money from investors to fund its withdrawalsfrom the UK, Germany and the Netherlands.

It had already departed other countries including Italy and Spain.

The exits were prompted by growing losses linked to the company's rapid expansion.

Read the full story here...